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Complaints Handling


At Butterfield Mortgages Limited we are committed to providing a high quality banking service to our clients. However we recognise that there may be times when you have cause to complain. Occasionally things may go wrong and we will do our utmost to resolve your problem fairly and to your satisfaction at the earliest possible opportunity.

Our complaints handing procedure explains what you have to do if you have a complaint about our services or products. It also outlines the timescales you should expect for resolving complaints and who to contact if you are not satisfied with our response.

Please read more about our policy on complaints.
 

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